Technical Support Engineer (MEA)
A Leading Digital Solutions Provider / Dubai
Category: Digital, Media, IT
Hours: Full Time
Job Ref#: CD098712
Posted: 02 Jul 2019
A leading digital solutions provider is looking to hire a Technical Support Engineer.
The successful candidates will provide level 3 technical support to all clients in relation to installation, support, break fixes, commissioning and troubleshooting for all software issues.
- Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met
- Troubleshoot, respond and resolve software/hardware issues
- Physical build of media player hardware and installation of software (basic assembly, installing hard drives, and RAM)
- Compose knowledge articles on resolutions provided for future internal/external use
We’re looking for someone who has a self-motivated proactive attitude, amazing customer support skills, communication skills and strong analytical skills.
Skills & Qualifications
- Minimum 3 years of experience in technical support
- Background in IT systems, networking or hardware
- Knowledge and experience working in a Linux (especially Ubuntu) environment
- Experience with server hardware and software support in networking environments
- Understanding of server-client architecture