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Technical Support Engineer (MEA)

A Leading Digital Solutions Provider / Dubai

Details
Business Type: In-house
Category: Digital, Media, IT
Contract: Permanent
Hours: Full Time
Job Ref#: CD098712

Posted: 02 Jul 2019
Description

The Company

A leading digital solutions provider is looking to hire a Technical Support Engineer.

 

The Role

The successful candidates will provide level 3 technical support to all clients in relation to installation, support, break fixes, commissioning and troubleshooting for all software issues.

 

Key Responsibilities

  • Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met
  • Troubleshoot, respond and resolve software/hardware issues
  • Physical build of media player hardware and installation of software (basic assembly, installing hard drives, and RAM)
  • Compose knowledge articles on resolutions provided for future internal/external use

 

The Candidate

We’re looking for someone who has a self-motivated proactive attitude, amazing customer support skills, communication skills and strong analytical skills.

 

Skills & Qualifications

  • Minimum 3 years of experience in technical support
  • Background in IT systems, networking or hardware
  • Knowledge and experience working in a Linux (especially Ubuntu) environment
  • Good to have knowledge of scripting (e.g. JavaScript, basic PHP, etc.)
  • Experience with server hardware and software support in networking environments
  • Understanding of server-client architecture
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